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Illustrator CS5 crashes
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Illustrator CS5 crashes
From:  Robert
Date:  23. June 2011, 03:26

Hello,

I installed Scriptographer and used it once last week. I am now finding that Illustrator crashes on startup every time. If i remove Scriptographer from the plugins folder Illustrator starts fine. Report says its a Kernel Panic. Then again that's what it usual is in OSX.

Any suggestions? BTW, i think the program is brilliant.

best,

robert

Re: Illustrator CS5 crashes
From:  Robert
Date:  24. June 2011, 17:47

Ok, at the request of your twitter message i have attached a crash log which includes machine details. Thanks for your help.

best,

rob

Re: Illustrator CS5 crashes
From:  Jürg Lehni
Date:  24. June 2011, 17:54

For some reason the uploaded file appears empty. Would you mind trying to upload again? Could you also upload the file named "com.scriptographer.preferences.plist" inside Library/Preferences in your user folder? And anything you find inside Scriptographer/Logs.

Thank you!

Re: Illustrator CS5 crashes
From:  Robert
Date:  24. June 2011, 21:45

Hello Jürg,

Thanks for the reply. I have attached the crash log again as a PDF. I have also included the Preferences file and two files i found in the Logs folder.

Thanks again,

Robert

Re: Illustrator CS5 crashes
From:  Jürg Lehni
Date:  24. June 2011, 22:02

The crash log again appears empty! I think it's a problem with the server. Could you please send it to team (a) scriptographer.org? Thanks!

Re: Illustrator CS5 crashes
From:  Jürg Lehni
Date:  24. June 2011, 23:17

I received it now, thanks. Very odd... Could you try quitting Illustrator (well I guess it's not running :), removing com.scriptographer.preferences.plist and then starting again?

Re: Illustrator CS5 crashes
From:  Robert
Date:  25. June 2011, 05:36

Hello again Jurg,

I removed the pref. file then restarted. same thing; crashes on startup. i actually got the welcome to Scriptographer banner when i removed the pref. file but the program quits before you can even hit the accept button.

best,

rob

Re: Illustrator CS5 crashes
From:  Robert
Date:  25. June 2011, 16:25

the scriptographer pref file made no change. still crashes. upon further troubleshooting i have traced the problem back to one file. the location is:

user/library/Preferences/Adobe Illustrator CS5 Settings/en_US/plugincache.bin

when i remove this file AI starts no problem. i believe it may have something to do with an incompatible script i have downloaded although not sure. hoping Jurg can help here.

best,

rob

Re: Illustrator CS5 crashes
From:  Nile
Date:  13. September 2011, 12:04

Robert, thanks

i did your fix and it works just fine with me .. illustrator created a new plugincache.bin file and no more problem in closing illustrator.

thank youuuuuu

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