I am happy to help out with problems, and all my answers on this forum should show you my commitment to this project.
Please do not forget that this is free software, so noone has the right to behave like the paying customer.
What was the email address you have sent your message from? It might have ended up in my spam filter. And why did you not post the content of your mail on the forum to begin with? I prefer to answer questions about problems here rather than in private emails, so other people can profit from my answer as well. The only purpose of making my email adress available on this forum is to have people send me crash reports.
PS: What was to good to be true? Finding a free plugin that does all the tricks of software that costs money?